Screen Recording Tool

Use this tool to record your screen during troubleshooting to document issues, share with colleagues, or include in equipment service reports.

Screen Recording for Troubleshooting

Recording...
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Download Recording
⚠️ IMPORTANT: MICROSOFT EDGE USERS HAVE TWO OPTIONS:

OPTION 1: Try recording with audio capture:

  1. You may hear a small "beep" sound when starting - this is normal and helps enable audio
  2. Click "Start Recording" below
  3. When the dialog appears, ONLY select "Tab" (NOT Window or Entire Screen)
  4. Select this current tab from the list
  5. CHECK the "Share tab audio" or "Include audio" box at the bottom of the dialog
  6. Click "Share" to begin recording
  7. Try playing some audio in another tab (like music or a YouTube video) during your recording - Edge sometimes needs this to activate audio capture

OPTION 2: Use the screen & voice recording option:

  1. If you cannot get audio in your recording, try this instead:
  2. Use Windows built-in Screen Recording: Press Win+G to open Game Bar
  3. Click the "Record" button in the Capture widget
  4. Or use Xbox Game Bar's screen recorder by pressing Win+Alt+R

⚠️ Due to Microsoft Edge security restrictions, audio recording is limited. Consider using Chrome for best results ⚠️

Full Instructions:

  1. Click "Start Recording" to begin
  2. Follow the audio instructions above carefully
  3. Perform the troubleshooting steps you want to document
  4. Click "Stop Recording" when finished
  5. Preview your recording below
  6. Download or share the recording

Note: Recordings are limited to 5 minutes and are stored locally in your browser only.

Voice Recording Fallback

If you're having trouble with audio in your screen recording, you can record your voice separately:

Download Voice Recording
Record your voice explanation while watching the screencast, then share both files.

Why Record Your Troubleshooting Process?

  • Document Intermittent Issues - Capture issues that may not occur consistently
  • Training Material - Create videos that can help train other technicians
  • Remote Assistance - Share recordings with remote support personnel
  • Service Documentation - Include video evidence in service reports
Privacy Notice: Screen recordings are processed entirely in your browser and are not uploaded to any server unless you explicitly share them.